CRAWFORD MERCHANTS
Get the right help without exposing private account details.
Use the secure customer route for account-specific help, or WhatsApp for a general question. Never send passwords, verification codes, provider credentials or private network details in a public message.
Customer and order support
Open the secure help form for order, Gift Studio, preorder, account, payment-registration or delivery questions. A saved request receives a reference for follow-up.
Internet and Doctor Scan support
Verified Internet customers can open tickets from the Internet customer app. Physical cabling, power, grounding, obstruction or equipment damage may require an on-site technician.
Urgent service intake
Support intake is available through the published contact routes, but response and on-site resolution depend on safety, access, weather, power, network conditions, parts and technician availability.